Case Studies
The Tenets of Great Support
The Tenets of Great Support
There are 5 core tenets any company should follow when designing or improving a Support system:
Design For The Customer You Want
Start With Competency
Be Trustworthy
Anticipation Powers Must Increase As Turnaround Lags
Solve, Solve, Solve
Case Studies: Support Tenets in Action
Case Studies: Support Tenets in Action
Let's watch what happens when support tenets #2 and #4 go out the window: why competency and anticipation matter.
A closer look at Support tenets #2 and #3: lies, even inadvertent, are still lies. Turns out customers hate that.