Case Studies

The Tenets of Great Support

There are 5 core tenets any company should follow when designing or improving a Support system:


Case Studies: Support Tenets in Action

Let's watch what happens when support tenets #2 and #4 go out the window: why competency and anticipation matter.

A closer look at Support tenets #2 and #3:  lies, even inadvertent, are still lies. Turns out customers hate that.


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